FAQ
Shipping & Delivery
Is shipping free?
Good to know: our shipping costs are €6.49 within the Netherlands and €8.49 to Belgium. This ensures that your package arrives quickly and safely, regardless of your order amount.
What is the delivery time?
When you place your order and in your order confirmation, you will see the expected delivery time - this depends on the type of item and the shipping method. As soon as your order has been shipped, you will receive a confirmation with a Track & Trace code, with which you can track the shipment.
My order is delayed, what now?
No problem, we will solve it for you! You will automatically receive a shipping confirmation as soon as your order has been completed by us. Your order will be picked up by DHL within 24 hours. They will let you know as soon as possible via track & trace when your package will be delivered. Orders placed during the weekend and/or public holidays will be processed as soon as possible on the next working day.
Who delivers my package?
We send packages with DHL.
Order
How do I place an order?
Ordering is very simple. View the following steps below and you will immediately know how to order.
Go to 'Collection/Shop'. You will get a selection menu. You can choose from different types of clothing items. Whichever menu option you click (gender or type of clothing item), you will eventually end up in a filter menu.
With the filter menu, you can search for a product even more specifically. Click on a size and possibly the type of clothing item or a certain color. If you find a nice item, you can click on the picture.
The product will be displayed and you can choose a size. If you have chosen the size and if the size is in stock, you can click "Shop now", the item will be added to your basket.
Within your shopping cart, you have the option to view it and to checkout. If you want to proceed to checkout, you will arrive at the checkout page. If you have an account with us, you can log in here or continue as a guest. Once all this has been filled in, choose 'Continue with shipping'. Then choose the desired shipping method and in the next step, the desired payment method. Click 'Review order' to check all details and if correct, you can place the order.
I have not received an order confirmation? Did my order go through correctly?
Unfortunately, it sometimes happens that our email ends up in the "spam folder". You can add our email address to safe recipients to prevent this.
If you have not received a confirmation and it has not ended up in your spam folder, you can, if you have an account with us, check within your account whether the order was successful. If the payment status is Paid and the fulfillment status is Open, everything is in order and the order will be sent as soon as possible. If the payment failed, you can contact our customer service so we can help you further.
If you have not received a confirmation and you do not have an account with us, we will gladly check it for you. Please contact our customer service by calling +3185 1053549 or emailing klantenservice@justbeach.nl
It can also happen that an incorrect email address was provided and that you therefore did not receive any emails. As a result, you will not find the order in your account and it is best to contact us. You can do this via our customer service, who can be reached via +3185 1053549 or via klantenservice@justbeach.nl There is a chance that the order has arrived correctly with us and that the items have been reserved. If you order again, because you think it went wrong and ultimately multiple orders are sent, these cannot be returned free of charge.
My order has not been shipped yet, when can I expect it?
No worries! You will automatically receive a shipping confirmation as soon as your order has been completed by us. This will be within 24 hours of ordering. DHL will let you know as soon as possible via track & trace when your package will be delivered. Orders placed during the weekend and/or on public holidays will be processed as soon as possible on the next working day.
Can I change or cancel my order?
Sorry to hear you want to change/cancel an order, but of course you can decide to withdraw from the purchase afterwards. Unfortunately, we can no longer change/cancel the order once the payment has been completed. Of course, the order can be returned. Please remember that this must be done within 14 days.
I forgot an item, can I still add it to my order?
It can happen that after placing an order, you realize you forgot an item. Unfortunately, once payment has been completed, no more items can be added to the order. A new order will have to be placed.
An item is missing from my order, what now?
How annoying that the order is not complete! Please notify us as soon as possible of what is missing from your order. You can reach our customer service by phone (+3185 1053549) or e-mail (klantenservice@justbeach.nl) from Monday to Thursday between 9:00 AM and 4:00 PM and Friday between 9:00 AM and 3:30 PM.
I ordered the wrong size, what now?
If you have ordered the wrong size or color, you can exchange the item. Return the item by following the return steps. Indicate that you want to exchange the item and for which size/color. We will ensure that you receive the correct size free of charge.
I don't know which size to order?
We understand that it is incredibly difficult to select a size. To help you, we have added a size chart to each product so that you can more easily estimate which clothing size you should choose. All size charts have measuring instructions so you can easily calculate your size. In addition, you can always ask our customer service for advice.
Are you still unsure about a size? We totally get it. We recommend ordering 1 size. Is it not the right size? Then we will take care of the entire return process and you will receive a code for free shipping so you can order a different size. Great, right!?
How will I receive my order?
Orders are delivered in a mailbox package or shipping bag.
The item I want is out of stock
Unfortunately, it can happen that the desired item is no longer in stock. When an item is completely sold out, it will disappear from the webshop. So if you can no longer find a certain item, it is unfortunately no longer available.
If you are still looking for a size, you can always contact our customer service (klantenservice@justbeach.nl)), let us know the SKU of the item or the name and the size you are looking for. We will then check if the size will be back in stock.
Payment
What payment methods are there?
You can pay us in the following ways:
- iDEAL
- Credit card
- PayPal
- Googlepay
- Applepay
- Bancontact
There are no additional costs associated with a payment.
How safe is shopping at Justbeach?
The payment details you provide us are completely shielded. This means that all personal data you entrust to us is encrypted. Others cannot view or retrieve your personal data. You know that a website is secure by the padlock icon.
Can I pay afterwards?
Unfortunately, paying afterwards is not possible.
How is VAT calculated at Justbeach?
All prices shown on the website include 21% VAT.
Sustainability
Is my order sustainable?
At Just Beach, we believe it is important to take care of the world we live in. Our swimsuits and bikinis are made from 80% recycled pre-consumer polyamide. Pre-consumer waste is waste collected after production, before it reaches the end consumer. For example, cutting waste during the production of a swimsuit. Polyamide is extracted from petroleum, a non-renewable raw material. The use of recycled polyamide ensures that no new, crude oil has to be extracted.
This is therefore better for the planet!
About Justbeach
Trendy, cheerful and fashionable. That is Just Beach.
A vibrant Dutch brand specializing in swimwear for boys and girls from 4 to 14 years old. A few years ago, we decided to refresh the world of swimwear with the contemporary look of Just Beach. Through bright colors, unique details, and striking prints, we try to give a unique twist to swimwear.
At Just Beach, we try to surprise you with every new collection. You can count on the wearing comfort you are used to from us, but each time in a different style. We choose trendy colors, unique designs, and durable fabrics.
Returns & Refunds
How do I return? How do I send my return?
Place the unwashed/unworn clothing in its original packaging with the attached tag back in the shipping bag and package the items well.
Go to returns via the webshop or scan the QR code provided and follow the instructions.
- Always include the packing slip
- Close the bag and stick the return label on it or have the barcode scanned at the drop-off point.
If you want to return one or more items from your order, you can do so within 14 days. Return costs are at your own expense.
Return address:
JustBeach Rithmeesterpark 2d 4838 GZ Breda
PLEASE NOTE: ensure that the label or barcode of the outbound shipment is no longer visible. If the outbound shipment label is still visible on the package, this will cause problems during the return process. Returns are at your own risk, so keep this in mind.
What are the return costs?
Return costs are at your own expense.
I did not receive a packing slip or return form with my order?
We are very sorry to hear that the packing slip/return form is missing from your order.
If you want to return an item and the packing slip is missing, you can print the order confirmation or invoice and add it to the return package. A handwritten note with the order number and your name/address details is also sufficient. The most important thing is that we can see from whom the return package originates. If we do not know from whom the return package comes, we unfortunately cannot process the return.
Has my return arrived?
You can see when we have received your return with your track & trace code. After we have received your return, we will start processing your return as quickly and carefully as possible.
If the track and trace indicates that the package has been received by Brandworks/Justbeach, you can assume this.
After receiving your return, we will refund the money within 14 days of your return registration via the same payment method you used.
What are the return conditions?
- Returns without a packing slip will not be processed.
- Items must be in their original packaging.
- Items must have an attached price tag.
- Items must be unworn/unused/unwashed.
- In case of a defect/incorrect item, please contact us in advance.
- Returns are always at your own risk.
- If a return does not meet the conditions, we may refuse your return or partially refund it. We will then contact you.
TIP If you have returns from different orders, these can be sent back in 1 package. Only 1 return cost will then be charged.
What is the return period?
The return period is 14 calendar days after receipt of the order.
As a consumer, you have the right to return online purchases within a period of 14 calendar days after receipt of the item, without giving a reason (Distance Selling Act).
For returns, the amount will be refunded to your account within 14 days after receipt of the package.
Can I also drop off my return?
Yes, you certainly can.
Brandworks / Justbeach Rithmeesterpark 2A 4838 GZ Breda
Can I exchange?
If you ordered the wrong size or simply prefer a larger/smaller size, you can place a new order with the correct size and then contact our customer service so we can send you a return label. Contact us via: klantenservice@justbeach.nl
My return was not processed correctly.
A discrepancy in the refund amount may be due to not all returned items being processed. If an item has not been processed, please report it by email or phone as soon as possible after sending/receiving your order.
You can contact us in the following ways:
- Send an email to klantenservice@justbeach.nl
- Call our customer service: +3185 1053549 We are available from Monday to Thursday from 9:00 AM to 4:00 PM and Friday from 9:00 AM to 3:30 PM.
Did you receive a damaged package?
We are sorry to hear this and hope you received the items intact and complete.
If the damage is only to the package, you can use a different box for a possible return. Please use the return documents provided for the return shipment. With the return label, the package can be returned free of charge.
Contact
Phone: +3185 1053549
Mail: klantenservice@justbeach.nl
Address: Brandworks/ Justbeach, Rithmeesterpark 2d 4838 GZ Breda
Warranty & Repair
I have a complaint about an item, what now?
When you buy an item from us, you can expect to receive a good item. If there is something wrong with your item, we will find a suitable solution as quickly as possible.
Do you have an item with damage, received incomplete, or has it broken within 14 days? Then report the item to our customer service. After reporting, we will inform you as soon as possible how we can resolve your complaint.
Has your item broken outside the first 14 days? Then also report it as a complaint. Does your item meet the warranty conditions? Then the item will be repaired free of charge, you will receive a new item, or you will get your money back. If the item no longer falls within the warranty conditions or you have used the item normally and it is simply worn out? Then you are not entitled to a warranty.
What are the warranty conditions?
Legal warranty
All items you purchase from us come with a legal warranty. This means that an item must be in good condition upon delivery and function properly with normal use, for as long as you can reasonably expect for that item. This also applies to items purchased during a sale.
Justbeach Petit warranty conditions
In addition to the legal warranty, we also offer excellent complaint handling. If items break within 6 months, please check our Justbeach warranty conditions. The warranty covers most general production and material defects. The rules for this warranty are:
- Visible defects must be reported within 14 days of receipt. In this case, you can exchange the item free of charge, provided it is in stock.
- Invisible defects: the product breaks down for unexplained reasons. Please contact our customer service for an assessment.
The warranty is not valid in the following cases:
- The product is damaged due to negligence or improper use (such as a hole or damage from a fall).
- Damage caused by repairs or modifications carried out by a third party without prior permission from Justbeach.
- Damage or disturbances caused by fire.
- External changes caused by normal use of the product, such as discoloration of the product due to excessive washing, shrinking of products due to not following washing instructions, etc.
How long does it take to process my complaint?
For complaints about clothing and accessories, processing a complaint takes an average of 14 working days. We will send you an email as soon as the complaint has been processed and the item has been returned.
When do I not have a warranty?
The warranty covers most general production and material defects.
The warranty is not valid in the following cases:
• The product is damaged due to negligence or improper use (such as a hole or damage from a fall)
• Damage caused by repairs or modifications carried out by a third party without prior permission from Justbeach.
• Damage or disturbances caused by fire
• External changes caused by normal use of the product, such as discoloration of the product due to excessive washing, etc.
